Shipping policy

Thank you for shopping with Lighting Supply House. We are committed to delivering your orders quickly and reliably. Please review the information below for details about our shipping process.

Order Processing Time

  • Orders are typically processed within 1–5 business days after payment is received and confirmed.
  • Processing times may be longer during peak seasons, sales events, or due to unforeseen circumstances.
  • Orders are not processed or shipped on weekends, public holidays, or company holidays.
  • If there is an expected significant delay, we will notify you via email.

Shipping Methods & Delivery Estimates We offer standard shipping options through reliable carriers (subject to availability in your region). Estimated delivery times begin after your order has been processed and shipped:

  • Domestic shipping (within the United States): 3–10 business days
  • International shipping: 7–30 business days (depending on destination country and customs clearance)

Please note:

  • These are estimated transit times provided by carriers and are not guaranteed.
  • Delays can occur due to carrier issues, weather, customs processing, or high shipping volumes.
  • We are not responsible for delays caused by the carrier once the package has been handed over.

Shipping Costs

  • Shipping rates are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.
  • You will see the exact shipping cost before completing your purchase.
  • Free shipping may be available on qualifying orders (see current promotions or minimum order requirements displayed at checkout).

Order Tracking Once your order ships, you will receive a confirmation email with tracking information (when available). You can track your package directly through the carrier’s website using the provided tracking number.

Shipping Restrictions & Important Notes

  • We currently ship to [the continental United States].
  • Some products may be restricted from shipping to certain countries due to local laws, regulations, or carrier policies. If this applies to your order, we will contact you.
  • Delivery times and availability may vary for remote areas, islands, or certain postal codes.
  • We do not ship to P.O. Boxes in some cases (check product or checkout page for restrictions).
  • Customs duties, import taxes, VAT, or other fees are the responsibility of the recipient for international orders.

Lost, Damaged, or Delayed Shipments If your package is significantly delayed, lost, or arrives damaged:

  • Contact us within [e.g., 30 days] of the estimated delivery date.
  • Provide your order number and any relevant photos/details.
  • We will work with the carrier to investigate and resolve the issue according to their policies.

For any shipping-related questions, please contact us at: Email: quotes@lightingsupplyhouse.net We typically respond within 1–2 business days.